Shipping policy
Shipping policy
Most in-stock items ship within 5-7 business days unless otherwise specified on the product page. Items ordered together may arrive in multiple boxes and arrive on different delivery dates. We are unable to ship to P.O. and A.P.O boxes.
After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.
There can be potential delays in order processing due to a high volume of orders or postal service problems that are outside of our control.
All items ship via Fedex:
Shipping rates are as follows:
FedEx Ground Standard Delivery:
|
Merchandise Total |
Shipping Charge |
|
$45.00 and under |
$8.95 |
|
$45.01 - $65.00 |
$10.95 |
|
$65.01 - $95.00 |
$13.95 |
|
$95.01 - $125.00 |
$16.95 |
|
$125.01 - $145.00 |
$19.95 |
|
$145.01 - $220.00 |
$21.95 |
|
$220.01 and Above |
10% of Pre-Discounted Merchandise Total |
Parcel shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted price.
Rates apply to the 48 contiguous states. At this time, we do not offer shipping internationally or to Hawaii or Alaska.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@casadakor.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We want you to be happy with your purchase! We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and We do not refund original shipping charges but will refund the original merchandise amount minus restocking fees.
All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear.
If your item is marked as FINAL SALE or MADE TO ORDER or CUT TO ORDER or is a Special Order, it is not eligible for return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@casadakor.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@casadakor.com.