Refund policy

We want you to be happy with your purchase! We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and We do not refund original shipping charges but will refund the original merchandise amount minus restocking fees.

All items must be sent back in the original packaging.  If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear. 

If your item is marked as FINAL SALE or MADE TO ORDER or CUT TO ORDER or is a Special Order, it is not eligible for return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@casadakor.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@casadakor.com.

To start a return, you can contact us at support@casadakor.com. or fill the Contact Page on our Self Service Portal. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days after deducting a minimum $5 restocking fee or 15% whichever is higher. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@casadakor.com.